AG
AK G

1 reviews | Active since Feb 2014

09 Jul 2015, 12:15

FNB DECIDED THAT I HAVE AN OD FACILITY

i USED MY DEBIT CARD AT THE TOLLS AT APPROX. THE END OF MAY 2015. RECEIVED SMS SAYING THAT MY ACCOUNT WAS IN THE CREDIT BALANCE. IN JUNE 2015 I RECEIVED ANOTHER SMS SAYING MY ACCOUNT WAS OVERDRAWN. I CHECKED MY BALANCE IN THE ACCOUNT AND TO MY SURPRISE I WAS OVER DRAWN AND OWED THE BANK R700.00 PLUS MINUS . AFTER CLOSELY CHECKING THERE A FEW CHARGES LEVIED BY THE BANK FOR BEEN OVERDRAWN. SPOKE TO THE BANK AND AM STILL AWAITING A REPLY WHILE INTEREST AND CHARGES ARE STILL LEVIED ON MY ACCOUNT. I HAVE SENT NUMEROUS EMAILS ASKING ABOUT THIS BUT NO AVAIL.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jul 2015, 12:46
Official
Hello AK47GUNMAN,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 719218.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)