1 reviews | Active since Apr 2017
FNB - ********* marketing calls
I would like to thank FNB for perfecting the art of lying and deceiving. Last night at 6pm, my wife received a call from someone at FNB (which I answered). Upon asking what the phone call was about, the person told me it was a curtousy call and that they wanted to speak to my wife (who also has an FNB account). I asked the caller whether this was a marketing call, and I was told "no, this is a curtousy call".
My wife took the call; after a long waffle, it turned out that the caller was trying to convince my wife to purchase a FNB funeral policy. We promptly ended the call.
So not only did FNB ignore our requests to not receive any marketing calls, but they also have taken a next step in lying to customers about their intent when making a call.
So FNB; minus 500 points for Hufflepuff!
Good day Hein Boucher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Life who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Hein Boucher,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Life who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
