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hein.boucher hein.boucher

1 reviews | Active since Apr 2017

08 Mar 2018, 08:44

FNB - ********* marketing calls

I would like to thank FNB for perfecting the art of lying and deceiving. Last night at 6pm, my wife received a call from someone at FNB (which I answered). Upon asking what the phone call was about, the person told me it was a curtousy call and that they wanted to speak to my wife (who also has an FNB account). I asked the caller whether this was a marketing call, and I was told "no, this is a curtousy call".

My wife took the call; after a long waffle, it turned out that the caller was trying to convince my wife to purchase a FNB funeral policy. We promptly ended the call.

So not only did FNB ignore our requests to not receive any marketing calls, but they also have taken a next step in lying to customers about their intent when making a call.

So FNB; minus 500 points for Hufflepuff!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2018, 09:51
Official

Good day Hein Boucher,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Life who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

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