FNB Deceased Estates Is this not ***** ?

When my wife died, I requested FNB to close her current account, which is standard practice, and that once I received the Letters of Executorship, I would open an Estate Late account. Well, the How can we HELP you bank, blocked our Sim cards, leaving me at 80 years old without any form of communication with the outside world, and this when all family and friends needed to contact me, as well as being over the festive season. FNB has now, with no authority from the executor, opened an Estate Late account, and has made the default account on my profile. We were married out of community and Did not have a joint account. It is ONLY the executor, by appointment from THE MASTER of THE SUPREME COURT, that may open such an account. Does FNB Deceased Estates have special exemption? or is this not a case of *****ulent behavior, as it would be for me if I opened a bank account for a third party Without their consent ? This account is debited with bank charges with any deposit intended for my account being accepted, and Not returned to the depositor, which would happen if her account was closed as requested. This account has been made a default account on my profile. A FNB employee transferred a large sum, which was for fixed deposit renewal, into the Estate Late account, and despite the FNB branch, and my attempts to have it reversed and this account closed, FNB Fiduciary arrogantly refuse, causing me a loss of income for the last period. Is this not a case of *****, as FNB are not appointed, and will never be, executors.