FNB Deceased Estates - bad service

We have had endless delays, excuses and frustrations trying to finalise our Aunt's Estate. The Estate is worth less than R100k. Two years ago we submitted all the documents FNB requested. Suddenly in August 2024, they request another document. Now they says the documents are at verification........something that should have been done and completed 2 years ago. As a family we are so frustrated with FNB Trust services. Really bad service. And we are a family who all worked for FNB. My mom and aunt started with Barclays bank many, many years ago. My sister and I have both worked for FNB. I have always had tremendous admiration for FNB and loyalty towards the financial institution. Now I am disappointed and embarrassed at the service we have received.