FNB Deceased Estates - any one there???

My husband passed away in October 2019. I advised them of his passing.

I sent FNB Deceased Estates an e-mail on 2/1/2020, requesting that they send me IT3 (b)s for his tax returns for both 2019 and 2020. I also requested copies of statements which were missing.

I received an automated e-mail from them stating that "a new turn-around time of 14 to 21 business days will follow". I’ve now been waiting 27 business days for a response to my numerous requests.

The funny thing is, I’ve worked out that FNB deposited funds into the Estate Bank Account, without any reference whatsoever (yes, a bank did that) - nor did I receive any notification from them at the time, by e-mail.

@FNB Deceased Estates - I’m still waiting for the IT3 (b)s I requested, as well as the outstanding statements. Just because you've closed the account and paid the money into the Estate Bank account doesn't mean the matter is resolved. I’d appreciate you sending them to me with some urgency.