FNB Deceased Estate poor customer service

Between SARS and FNB I am being given the run around, stressed out and inconvenienced. FNB advertises good customer care, well please make good on your promises. As a FNB customer myself this is not the first time FNB fails to accommodate. Spoke to Irene from deceased estate who is not willing to put her job at risk (quote o ln quote) in order to escalate my issue because there a lot of requests as mine and my request is still in turn around time. Fair enough, but FNB does not even consider the urgency of my issue and how the whole experience is affecting me and I know there are other people dealing with a loss of a loved one as well. There is no more compassion for one another!!!