FNB deceased estate division

Dealing with FNB is absolutely horrific, I am struggling to get bank account details on a late estate since January this year. After visiting the Bedford centre branch on the 15th of January with all the necessary documentation prescribed by them, including the original death certificate, original deceased ID and the letter from the lawyer stating that I am the executor of the estate it all had to be sent via email to "head office" to be verified with a email that literally reads like this: "Please verified this if is ligit because we need to change the excutor". Trusting the system I left it at that and what a miserable road this has led to be, after getting shoved from pillar to post trying to make contact with FNB and just receiving a ticket number each time I handed it over to the lawyer handling the late estate. After many attempts made by them, they too got exactly the same treatment. This is extremely frustrating as this late estate is holding everything up on the most recent late estate, unfortunate events have put us in this situation but FNB Commercial really isn't playing the game.

Still waiting for them to "get back to me shortly".