FNB DECEASED ESTATE DEPARTMENT: EXTREMELY POOR SERVICE

I’ve since opened a Late Estate Account with FNB on the 4th of July 2023. Was initially told that my late father’s estate would be deposited into the said account & then forwarded into my account(which also happens to be an FNB account) within 2months. It’s 5months later, no communication from FNB Late Estate department, I continue to call their call center & I’m told of a backlog or I’m told the matter has been escalated. Got off the phone with them this morning & I’m told the matter has been escalated, which is what I’ve been told before. FNB improve on your communication, don’t leave clients in the dark.

Extremely frustrating to deal with. At this point, I wouldn’t advise anyone to deal with FNB in any capacity whatsoever. I will be moving my bank account to another bank & I’ll be advising my family to do the same. Should I pass away one day, clearly my spouse & kids will have to deal with this sheer incompetence as well while bills & school fees pile up not to mention not being able to put food on the table in my absence due to an incapable Late Estate department.

Things are so bad at this department that I’m not even expecting to get a response from them after this review.