FNB - Deceased Estate Department

I’m currently dealing with the deceased estate of KB Preston, and unfortunately, it feels like it’s the same story all over again.

I have emailed Tammy and Dimakatso privately, as they are the case managers/escalation managers, hoping that they would assist or at least provide some feedback. Guess what? Neither of them even bothered to respond or provide an explanation — they simply left me hanging.

Every time I call to follow up, I get the same response: “We still need to confirm the ID.” And that’s it. This has now been going on for approximately three months!

I’m sorry, but this is simply not acceptable. Three months with no proper feedback, no explanation, and no progress is extremely frustrating, especially when I have already escalated the matter and cannot even get a response from the people responsible for handling the escalation.