FNB Deceased Estate department

My late daughter Candyce Maccoll ********** 043086 had or should i say has !! Accounts with FNB She passed away from injuries in a car accident 14th Sept 2016 Documents from the deceased estates Randburg Court and death certificate given to Fnb a year and a half ago but i was told her account could not be closed as i needed a final document from the deceased estate Randburg court Candyce acoount has her as deceased adim fees are still being charged for I have now had enough of this whole system So i went back to the police station demanded action and recieved a police report stating im not involved in my own daughters death so i can get closure from the deceased estates Randburg court and get the letter from the Master of the courts to close me daughters accounts Now with all of this i had to face yet again just to close my daughters account which is not Millions of Rands but a few thousand minus the adim fees being charged for a deceased person !!!!!!!!!!,! I still have not heard a word from FNB deceased estate department Are they waiting untill her little last salary she got has gone to admin fees or what exactly is the problem now As having a Master of the court document stating for FNB to release her funds and close her account Im very dissatisfied and shocked at this type of service