FNB DECEASED DEPARTMENT POOR SERVICE

We are very frustrated and badly disappointed from the worst service we experienced with FNB (FIRST NATIONAL BANK) DECEASED DEPARTMENT, My Company (Morenas Style Funeral Service) rendered the service to bury A Client died on the 30 January 2025 all necessary documents was submitted by surviving Family Member prier to burial for burial costs to be paid directly into our Business account upto this day over 60 days nothing has been done. we have been accompanying The Surviving Family Member to the FNB Branch many times and we are told same excuses that money will be paid the next day and nothing happens. This Has caused my Company a serious financial constrains we rendered a burial service that is still not paid due to FNB poor service. We are totally disappointed. This has frustrated the surviving Family and my Business to a point i am considering to move my profile that has been with FNB for many years due to this incompetency.