SR
Shamielah R

1 reviews | Active since Nov 2017

28 Nov 2017, 14:39

FNB DEBT REVIEW PUT MY DISCOVERY CREDIT CARD UNDER DEBIT REVIEW IN ERROR AND HAVE NOW ****** R5064.94 OF MY HARD EARNED MONEY

i've been between discovery card and debt review for my account number 4 ********** 2 ********** . This account has been put under debt review IN ERROR on Monday, after i transferred R5000 to it. I NOW CANNOT ACCESS MY OWN MONEY AND BEEN TRANSFERRED BETWEEN THE FNB DEBT REVIEW CENTRE AND THE DISCOVERY CARD CENTRE

I need my money back please, and this card cancelled, since i do not trust a firm that places my card under debt review IN ERROR.

I need my money back asap!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2017, 16:17
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)