FNB debt review no help

I have advised FNB that the debt cousellor I was with didnt pay my accounts correctly and I removed accounts from them and with this asked for fnb to assist me with a payment arrangement and reversal of interest to pay off the outstanding amount quicker and they have still to date not read my emails properly instead rep**** that I needed to contact my debt counsellor after explaining the situation. I will be logging a compliant against them with credit ombudsman as well.