FNB Debt Review Nightmare

We have been loyal clients of the bank for several years, maintaining a strong financial and credit record throughout that time. However, due to recent financial challenges, we find ourselves unable to meet our credit obligations. We initially approached our private banker at FNB for assistance, but unfortunately, we were unable to reach a satisfactory solution. As a result, we were left with no option but to enter debt review.

I began the debt review process with a company called Debt Rescue, initially submitting a single application. However, we encountered numerous issues, and the situation became more complicated due to our joint home loan. Subsequently, we transferred to another debt review company, DC Experts, and submitted a joint debt review application.

While most creditors have responded promptly to either accept or counter the proposed repayment terms, we have not received any feedback from FNB in over a month. When we contact the call center, they confirm that all our accounts are under debt review, yet we continue to receive calls from attorneys stating that our accounts have been handed over for legal action.

Given the urgency of this situation, I kindly request that someone from management intervene to help resolve this matter swiftly and ensure that we can reach a fair and suitable agreement.

Thank you for your attention to this matter.