FNB DEBT REVIEW NIGHTMARE

Good day

If I could, I would rate FNB with Zero star rating. I have been under debt review since 2017 and satisfaction with FNB is close to none.

I have spent countless hours on the phone either trying to get hold of FNB and should I get hold of them, the person assisting can never answer my questions or tell me what what the status of my account is and if it has been restructured.

In September of 2020 a new account was created in my name by FNB with an odd amount that can not be explained to me. No communication was sent to me nor my debt councellor.

The so called team leader contacted me and confirmed that the account has not be restructured and that he would take it appon himself to rectify this matter. I asked him if the accounts submitted for debt review in 2017 were restructured. His response was that he would investigate and will come back to me the Friday. The Friday he contacted me en requested me to give him time untill Thursday 11 February 2021. The following week but he will update me the Monday but no communication was received after the Friday. I sent an e-mail on the 12th of February 2021 and still no answer. In meantime they have contacted my debt counsellor stating the value of the acount has been updated, but if we calculate payments made and the initial account ballance, no changes has been made.

Now I am back to square one, trying to get hold of FNB...

Why is FNB not open and honest? Why should contacting FNB such a mission?

I will not make use of FNB ever again and also never recommend FNB to anyone.

Regards

Louis Fouche