FNB Debt Review Department - Unfriendly, Unhelpful and Rude attitude to customers

I find myself under debt review and I have only one single person that I need to pay and that is FNB, they surely needed to realise I was not going to be able to pay the amount they where just automatically giving me on my overdraft, credit card ect? Anyway, I took responsibility and seeked debt councilling as I wanted to deal with my problems instead of running away from them.

I have not had a very pleasant experience in dealing with the deby review department within FNB, they are unfriendly, unhelpful and sometimes just outright rude in your dealings with them. I am trying to rectify the debt they FNB allowed in the first place and they are just looking for the smallest of misstep to get the court order null dismissed so they can come after my assets and belongings.

I have always been a big fan of FNB and recommended them to everyone asking for advise on what bank to go for, but it saddens me that it is now the total opposite of that in FNB could not care less and is just bullying you into a corner while you are already going through some very emotionally and financially stressful times.

This is unexceptable service, it took almost a year to get them to convert my overdraft into a normal account, as I was paying R800 per month for my premium cheque account of which R780 of that went towards banking fees for an account I was no longer using. Every time I inquired I was told a new different story.

I am shocked at the level of incompetence with customer service in this country, there is no such thing as customer service in South Africa anymore, the companies just take take take but are not ever willing to bend or give a little.