FNB DEBT REVIEW DEPARTMENT SUCKS!

Dont know where to start to express my utmost reluctant poor service receive from FNB Debt review department.

I lately about two months ago struggle to get paid up letters as to my two converted overdraft account .My Debt Counsellor needed this urgently and also send them a request but they kept on sending the wrong settlement letters from last year.This causing not only frustration from my part but we as a family face eviction from the place we rent as the owner had given us notice as her intention to sell the property we stay on. In tthe past when i requested a paid up letter from the Debt Review Department of FNB it was instantly available, nowadays as to my final hurdle as to becoming debt free FNB ***********ly or reluctantly send me old settlement letters with current dates on which is not only ********* but really a waste of my time in this regard.

I have even open a FNB saving accout again but not even this seems to make them value me as a customer.

My wife also been send the wrong settlement letters in question.I dont know if this is how can FNB NOT help Us!!

Please FNB regain your integrity as a Bank that truly can help us in all facets even those who wants to reclaim their lives back finacially.Thats why the Debt Revview process is there fore?