FNB Debt review department

FNB Debt review department not assisting me

I settled my account on 24 October 2020. To date I have not received a paid up confirmation letter. I have contacted them numerous times and each time I come through to the same agent (Lorenza, ***, ***, 506142). Always with the same excuse that there is a backlog in paid up letters and that they will send a letter within the week. It reflects on the system that the account has been settled though. I have also sent numerous mails but never receive a response.

As a loyal customer who has been paying her accounts on time every month, the least FNB can do is send out a notification saying that there is a delay but now I have to call every day to get an update and then just get promises.

This service is terrible.