1 reviews | Active since Dec 2013
FNB Debt Review Collections Dept Paid Up Letter Not Sent
I'm very disappointed with the service of FNB Debt Review Collections Dept. on the 23rd Feb I spoke with Vusi and advised him that my cheque account had been paid for in full and I required a paid up letter to provide to my debt review company. He advised that I'd receive the letter in 5 working days. I confirmed the email that needed to be used which is ********** Within 7 working days and on the 9th of March I called again as I hadn't received this letter. I relayed the story to the guy I spoke with he promised I'd receive the letter in 5 working days . I also confirmed my email to him but I haven't received this letter either. Guys, please forward me this letter. I'm not impressed by this at all. I can't keep paying for FNB cheque when it's been settled.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Debt Review Centre nts who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Debt Review Centre nts who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)