FNB debt review centre is the PITS

I was under debt review and paid up my account in May 2022. There was a balance dispute and I have been trying to get a recon on my account since May 2022. Today after absolutely no assistance from either my Debt Counsellor or Godfrey Matsoso at FNB debt review centre, I decided to phone them. I got through to a different Godfrey and he apparently couldn't transfer my call to Godfrey Matsoso 'because they don't work on phones - only on email'. Call centre Godfrey then spoke to Godfrey Matsoso and my case was escalated (again.... ja sure) and I will have my paid up letter in 7 days (ja sure...). I asked call centre Godfrey if the call was recorded - he said it was. I said that I have waited 10 months for this accounted to be sorted out and I will not wait another 7 days for my paid up letter. I want it TODAY. My case has only today been escalated and they cannot escalate again to get me the letter today. Ok fine - please send me the recording so that I have proof of what was discussed and I can follow up if the letter is not received in 7 days. " No sorry - I am not authorised to do that" - excuse me? Ok fine - put me through to someone who can tell me how it works and make sure I get a copy of the recording? Call centre Godfrey then tells me that if I want to speak to someone then I will have to hold on for a very long time. Okay.... Put me through. Call centre Godfrey comes back on the line and says he will transfer me to his team lead, Charmaine. Charmaine answers the call and then puts the phone down?!?!?! GIVE ME MY PAID UP LETTER FNB - I have been waiting TEN MONTHS!