WR
William R

1 reviews | Active since Aug 2011

26 Oct 2018, 13:32

FNB DEBT REVIEW CENTRE

I have settled my credit card the 22nd of August 2018 after the account being under debt review. I have received a letter from FNB confirming the closure of the account and that the account was settled.

Apparently Jerry Dikgale was so much of assistance not to close this account and thus left the account opened resulting in the account to still reflect arrears 2 months later. According to my credit report I am still owing n amount of R77 000 on this account. I have paid R69 330 on this account. I am now suspicions that Jerry Dikgale stole this amount for his own benefit.

I have been send from pillar to post from FNB Debt review centre to Fnb Credit card legal department without any assistance. I have app**** for finance and the application was declined because my credit record reflects bad conduct and outstanding funds with FNB credit card division. I have send emails to ********** with no response.

Due to the actions of Jerry Dikgale I am suffering at his doings. I am left with one option and this is to get legal intervention and to report a case of theft to the value of R69 000. I will keep Jerry Dikgale personally responsible for any legal costs uncured to get this matter resolved.

Jerry you were suppose to do your work on the 22nd of August 2018 but till date this account was not auctioned for closure.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2018, 13:56
Official

Good Day William

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***