FNB / Debt Review Center useless!

If I could give zero start I would. I am currently still under debt review because FNB refuses to answer emails and action items even though the escalation process has been followed. Basics of the story are as follows. In 2023 I was handed over to lawyers by for non payment which was "resolved", and I have the emails from them confirming this. I left it as I was under the impression everything is fine now and there are no charges being accrued. I wanted to settle all my debt last year September when with shock I realised the account was in turn not fixed and that it had been running up an interest bill as payments were STILL being allocated to the wrong account. Fast forward 18 months to when I started with FNB, it took 2 months to move the funds from one account to the other. It has now been another 2 months for them to write off the interest charged (R 25 788.59), which they confirmed they would do when I settled all my accounts. I have received all my paid up letters from FNB, but to be removed from debt review I require them to write off the interest and allow me to close the account so that the removal process can take place. FNB is the worst bank when it comes to communication and I am at the point where I am looking at moving my business account away from FNB. If you have any FNB accounts on debt review, ensure that you call them periodically as they wont give you any communication and will just keep their mouths shut and keep your money. PATHETIC