FNB Debt relief loan.

I have a problem with FNB. I app**** for the debt relief product because my salary was impacted by the Covid 19 pandemic. My first application was approved and when the account was active It was already on a minus and I could not make any transactions on the account. It turns out that the policy is a loan that only renders your payment obligations with FNB.When I found out that the debt relief was only to be used to cover the payment obligations I have with fnb, I tried to close the account because I only have a credit card with them and I claimed from a debt protection plan I have on my credit card. The account was never closed. Every month they keep paying themselves from the account but when I ask for statements none are provided. when I ask why the account is still open I am told that the reason is I had to settle the amount before they could close it. Baring in mind that no one provides me with any documentation or any proof that I authorized the payments. I am expected to pay a loan costing over R9000.00 for funds that I did not even have access to. I have tried going to the bank to find out why but they tell me to use the chat service(another useless service from FNB) I tried that and they give me ref numbers but never address my claims. the service is sickening and I am going to close every service I have with them. FNB has taken advantage of us in a time where we needed them most, as a bank we trust with our livelihood... What a disappointment.