FNB Debt Relief / Consolidation Assessment – Lack of Communication and Progress

I am extremely disappointed with the lack of communication and progress regarding my request for assistance from FNB. I initially contacted FNB on 21 August 2026 regarding a possible long-term debt relief/consolidation solution. Following escalation, I was contacted and asked to provide supporting documentation and information for an assessment. I have made every effort to cooperate and have submitted the requested documentation. I also requested the FNB Financial Info Form/template, as this was one of the items requested and I was unable to locate the correct form myself. It has now been 6 days since I submitted the requested information, and I have still not received a meaningful update confirming the status of my assessment or advising me when I can expect feedback. The overall process has now been ongoing for almost a month, despite my continued efforts to cooperate and provide everything requested. This is an important matter for me, and I am trying to work with FNB proactively to find a sustainable long-term solution. I am not asking for my obligations to simply be ignored — I am asking FNB to engage with me and assist me in finding a workable solution before the situation becomes more difficult. I therefore ask FNB to please: Confirm that all documentation submitted has been received. Provide the outstanding FNB Financial Info Form/template so that I can complete it immediately. Confirm that my case is actively with the appropriate department for assessment. Provide a clear indication of when I can expect feedback. Improve the communication regarding my case so that I am not left waiting for days without any update. I have made every reasonable effort to resolve this directly with FNB and have cooperated fully with the requests made to me. I am simply asking FNB to now provide the same urgency and assistance so that this matter can be resolved responsibly and constructively.