FNB Debt Protection Plans are a ****

I was retrenched at the end of April 2020, I contacted FNB regarding this on the 6th of April, I asked about claiming from my Personal loan and Credit card debt protection plans.

A month later I had not received any word from them so I sent follow up emails regarding my claims. I got debited, I cannot reverse the debit due to the debimandate. I have been trying to get a hold of the fnb claims department to no avail, I have written a previous review regarding this on this platform, received feedback from them, my claim has been approved, but instead of refunding my account they have double payed my personal loan. I have tried to contact FNB and it has been a waste of my airtime as the employees pick up the phone whilst watching tv, talking to their family etc, and blatantly ignore the answered call.