Fnb Debt Protection Insurance is terrible

Debt Protection Insurance

I submitted a claim at the beginning of May 2020.

As of the 1 May I was put on unpaid leave for 3 months due to covid 19. I handed in all documents requested to submit the claim.

I have received calls from different agents and the last call I received, the agent told me that the claim was declined because I'm still receiving an income.

I therefore explained that in April I received 50% of my salary and the company I work for was claiming the other 50% via UIF Covid-ters relief. That 50% was paid to me in May. So the payment I received from the company I work for was not a salary payment for May it was the 50% owing to me for April salary.

Till date. I have not received feedback on my claim.

And what I don't understand is that when I first app**** for FNB covid relief before I realized I had debt protection lifer cover. The same document were required. I was asked the same questions via the fnb app. So how is it that I was approved for covid relief but I cannot get an answer for a debt Protection claim. Which I pay a monthly subscription for.

I need answers.

The service I'm getting regarding this claim is terrible and highly disappointing.