FNB debitted my e wallet and did not dispense cash

On the 2nd Feb I went to draw money via e wallet that had been sent to me. I received the pin and entered my cell no and pin. I requested the desired result and the ATM said Out of Service. I approached the manager of the bank and we duly contacted E wallet. After 4 hours of struggling and dealing with *********** and unhelpful people I was informed that if everything went well that I could possibly have the matter resolved in 15 working days. I tried to lodge a compaint via e mail (the website says they will respond in 24 hours) and have yet not even had a confirmation of receiving my mail. A bank that prides themselves in Electronic technology and How they can help but acts this way is offering services they cannot deliver. In my opinion they are the Steve bank they so advertise against.