MP
Mervyn P
1 reviews | Active since Aug 2015
26 Jan 2021, 12:03
FNB Debits not going of on correct dates
Disgusted with the service from Fnb . On the 22nd Jan 2020 Fnb without consent ran a debit of my cheque account without my consent. My debit for my credit card was set for the 1st of every month. They then added a reversal fee of R110 to my account . I called in and was transferred from cheque card department to collections department who then asked me to contact credit card department to resolve then credit card department sent me back to collections and collections advised that I am in no arrears and they cant access my account so they transferred me to customer services who then when call reached agent nobody spoke on call yet it had gotten through to an agent. I need this fixed Fnb .
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Mervyn P's updateReviewer Update
27 Jan 2021, 10:10Disgusted with response from Fnb . Received a call from Natasha Adolf reference *** at 09.52 am 27.01.2021 .She blatantly refused to reverse the R110 reversal fee although there was an Eft of R3700 deposited via the Fnb cell phone banking into my credit card account which reflects immediately. She then advised although I paid account I am still liable to pay a reversal fee as they loaded my debit earlier and went of on the 2nd as well and there was no funds for debit. I have been dealing with Fnb for years and to be treated in such a manner disgusts me . If my account has been paid and that to by the due date why should I be liable for a reversal. I then asked her to cancel the debit order on my account if this is what Fnb is doing and she refused to do that too. It now seems though that FNB is *********** its customers . I want this fixed FNB as my account was paid by the due date and I dont see it fair that I pay a reversal fee because of the systems you have in place set for debits.
MP
Mervyn P's update27 Jan 2021, 10:10
Reviewer Update
Disgusted with response from Fnb . Received a call from Natasha Adolf reference *** at 09.52 am 27.01.2021 .She blatantly refused to reverse the R110 reversal fee although there was an Eft of R3700 deposited via the Fnb cell phone banking into my credit card account which reflects immediately. She then advised although I paid account I am still liable to pay a reversal fee as they loaded my debit earlier and went of on the 2nd as well and there was no funds for debit. I have been dealing with Fnb for years and to be treated in such a manner disgusts me . If my account has been paid and that to by the due date why should I be liable for a reversal. I then asked her to cancel the debit order on my account if this is what Fnb is doing and she refused to do that too. It now seems though that FNB is *********** its customers . I want this fixed FNB as my account was paid by the due date and I dont see it fair that I pay a reversal fee because of the systems you have in place set for debits.