1 reviews | Active since Dec 2014
FNB DEBITS ACCOUNT WITH NO AUTHORITY
<p>So FNB connect has done it again, This morning I received a sms telling me my account has been debited by FNB firstly the amount is incorrect and secondaly this is not my debit order date. Last month they did the very same thing and my cheque account went into a minus and FNB had the nerve to send me a sms to make payment into my account as it was in a negative balance. Then a day later that money is reversed saying they apologising for the error from FNB connect it was a system problem. What frustrates me most is the fact that while their systems are not working correctly we as customers bear the brunt my account goes into a negative balance and that is a poor refelection on my credit rating. but what ****es me even more off is it is done again?????? No authority to debit my account on this day and to top it off my account sits now in a negative balance. THIS IS UNEXPECTABLE AND WHAT THIS MATTER SORTED OUT.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Dear Daffnie
Nobody has connect me and to top it off I was charged an amount of R110-00 fee for having no funds in my account for an unauthorised debit order from FNB this is pathetic. I called Premeir Banking and I am told they cannot do anything I need to take it up with FNB the inconvience and pathetic service. So I have no control over what FNB does on my account they can breech a contract and its fine.. I WANT THIS MATTER SORTED AND WILL BE MOVING MY ACCOUNTS TO ANOTHER BANK WITH BETTER AND PROFFESSIONAL SERVICE.
Dear Daffnie
Nobody has connect me and to top it off I was charged an amount of R110-00 fee for having no funds in my account for an unauthorised debit order from FNB this is pathetic. I called Premeir Banking and I am told they cannot do anything I need to take it up with FNB the inconvience and pathetic service. So I have no control over what FNB does on my account they can breech a contract and its fine.. I WANT THIS MATTER SORTED AND WILL BE MOVING MY ACCOUNTS TO ANOTHER BANK WITH BETTER AND PROFFESSIONAL SERVICE.
Okay so now my FNB Connect account is blocked because of FNB not keeping up with the terms of our agreement. and still nobody has contacted me.. so my next step is taking this matter to the OMBUSMAN...........PERIOD NOT GOING TO ALLOW FNB TO GET AWAY WITH THIS AND DO AS THEY PLEASE.
Okay so now my FNB Connect account is blocked because of FNB not keeping up with the terms of our agreement. and still nobody has contacted me.. so my next step is taking this matter to the OMBUSMAN...........PERIOD NOT GOING TO ALLOW FNB TO GET AWAY WITH THIS AND DO AS THEY PLEASE.