1 reviews | Active since Nov 2017
FNB debits account whenever it feels like it
I have a personal loan with them that I took quiet some time ago. Due to financial difficulties I have been unable to settle it but make regular small payment. I have an arrangement of R550 a month that I stick to. FNB debited my account with thrice the agreed amount. How is that? I know that I owe the bank and am working towards settling my account. I recently opened a new account and now highly regret it. I would like my money refunded please. I tried to call the collections department but was not able to get through. I will certainly be closing my accounts once my loan is settled.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Loans department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Loans department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Regards,
Hello Peter Complaints Team
*** (option one)