FNB debiting credit cards for eBucks fee even though eBucks is free

<p>From July last year, FNB has been debiting Gold Credit Cards with R16.50 for eBucks subscription fee. Upon initial enquiry, I was told that its a system issue and will be reversed. Over the last 12 months, the reversal wasn't always automatic. I've sometimes had to log a call via Online Banking asking them to reverse it. I was last debited on 21 June 2016 and it still hasn't been reversed. I logged query 956824 via Online Banking over a week ago and have not received any feedback . FNB's service is really going to the dogs!!!</p>