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JB
John B

1 reviews | Active since Jan 2019

13 Jan 2019, 20:09

FNB debit your account *******ly and then refuse to repay what they stole.

Never use FNB for a personal loan. I settled a loan I had with FNB on 20 October 2018. On this day I sent FNB an email Informing them that the loan was settled and asking them to cancel the debit order.

FNB continued to debit my account for the loan instalment that was no longer due.

When the Personal loans department debited my account for the second time at the end of November I asked them for an immediate refund. My first call was on 29 November 2019 where I received a mail from Thabi Tshabalala assuring me the matter would be resolved. ref:Rj ********** 58860

After nothing happened (my money was not refunded) I spoke with Mbali Malefane on 5 December 2018 Pleading for help. Mbali told me she would sort it out. After my money was still not refunded I phoned again and spoke with Nicole Richie on 7 December 2018 pleading for a refund.

Again on 21 December of 2018, ref: Rq ********** 2206, I went in person to an FNB branch in Rand Ridge mall, Johannesburg and spoke Face to Face with a person explaining the situation pleading again for FNB to return my money to me. Again an agent assured me that the refund would be done.....

Still today, after 6 weeks of pleading with FNB, FNB are sill in possession of over two thousand seven hundred rand of my money. FNB simply refuse to refund it.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Jan 2019, 09:08
Official
Good Day Mr. Bennett,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been logged on your behalf with *** and referred to the relevant department who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

JB
John B's update03 Feb 2019, 08:50
Reviewer Update
This issue is still not resolved today. I have sent all the information requested a number of times. FNB Personal loans have people that interact, but the interaction has no effect for 8 weeks now.
JB
John B's update19 Feb 2019, 16:45
Reviewer Update
This issue is still not resolved today. I have sent all the information requested a number of times. FNB have committed to resolve my issue in 48 hours, this was over a week ago. Laurelene Vermeulen, a customer Experience Specialist is not responding to my emails. FNB refuse to refund my R2730 that they stole.