ZI
Zaahir I
1 reviews | Active since Nov 2019
21 Nov 2019, 15:49
FNB debit reversal service pathetic
I am having the worst experience trying to get a debit order reversed. All I am getting is try tomorrow again and that we are having system issues since last month. How does such a huge bank have issues for this long? I think that the service at fnb is pathetic
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
21 Nov 2019, 16:37Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply21 Nov 2019, 16:37
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
ZI
Zaahir I's updateReviewer Update
22 Nov 2019, 14:02I have received a call yesterday that someone would call me but have not heard from FNB since. I also received a message to say someone will call me shortly and still nothing.
ZI
Zaahir I's update22 Nov 2019, 14:02
Reviewer Update
I have received a call yesterday that someone would call me but have not heard from FNB since. I also received a message to say someone will call me shortly and still nothing.
ZI
Zaahir I's updateReviewer Update
24 Nov 2019, 13:31This is pathetic service. I have not received a follow up response from FNB. The agent that called me gave me an email address to email which I could not write down as I was driving and I asked him to send me address via email. That wasn't done. I have lost all faith in fnb and I am utterly disappointed at this bank whose Slogan is how can we help you but they just helping themselves with the bank charges
ZI
Zaahir I's update24 Nov 2019, 13:31
Reviewer Update
This is pathetic service. I have not received a follow up response from FNB. The agent that called me gave me an email address to email which I could not write down as I was driving and I asked him to send me address via email. That wasn't done. I have lost all faith in fnb and I am utterly disappointed at this bank whose Slogan is how can we help you but they just helping themselves with the bank charges