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DR
Daniel R

1 reviews | Active since Nov 2019

02 Mar 2022, 09:18

Fnb debit reversal

I'm am so tired of banks claiming to help us but only there to profit from us. This morning I got an sms of 2 debit orders reversals and a charge of R115 a reversal. I had funds in my account for 1 debit to go off but Fnb decided to take out their bank charges before the debit so both bounce. I was unemployed for 2 years and still paid my bank charges every month and now to be treated like this is unfair. I contacted my insurance broker(old Mutual) who advised me they do not have a cash payment plan and if Fnb cannot help me, My policy will lapse. Please Fnb I cannot loose my policy. I need help urgently

0
Replies (7)
DR
Daniel R's update02 Mar 2022, 11:35
Reviewer Update
FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours. Still awaiting their call
DR
Daniel R's update02 Mar 2022, 14:24
Reviewer Update
Sad to say Old Mutual or Fnb don't want to help sort out my problem, Lettie from FnB say she cannot help and that there's nothing she can do. My point is I have funds in my account but Fnb was more interested in bank charges than my debit.im still awaiting a call from resolution centre to see if they can help get this sorted. Please help Fnb
DR
Daniel R's update02 Mar 2022, 16:14
Reviewer Update
Almost the close of business and still no help from FNB. So sad for me the customer
DR
Daniel R's update03 Mar 2022, 08:53
Reviewer Update
Can someone from FnB call me as my debit needs to be re run...no calls from yesterday only a kind gesture of reversing fees...please assist urgently
DR
Daniel R's update03 Mar 2022, 12:31
Reviewer Update
I need Fnb to contact me urgently, I have numerous replies telling me it's under investigation and I will be contacted. When will they contact me when my insurance lapse. I have been on the phone from the morning hearing they have a volume of calls and please be patient. Fnb get with the program and help your customers in this trying times
DR
Daniel R's update03 Mar 2022, 12:33
Reviewer Update
I was rep**** the fees has been reversed, I don't need fees reversed, I need my debit to go off or my insurance will lapse...how can you sort out an issue without contacting me
DR
Daniel R's update03 Mar 2022, 15:33
Reviewer Update
Good Day Mr. Reddy,

We refer to your complaint regarding your account.

Please note that you need to make arrangement with the company to re-debit the account, or they should provide you with their account details so you can make a manual payment.

Your debit order was unpaid due to insufficient funds, but the Bank has reversed the charges due to this a goodwill payment.

Trust you find the above in order.

Regards,

Semakaleng Ramela
Retail Service Recovery
***

What a joke...when my first debit went off, I still had a running balance of R218
After your reversal fee I had insufficient funds. I will be leaving FNB most unhelpful service ever.