MT
Michelle T

1 reviews | Active since Oct 2013

26 Sept 2016, 09:01

FNB debit orders running before salary date

<p>After going into the bank to have the date that my fees and devices debit orders are run from my FNB account AND changing the date of the devices debit order online , both have once again run before my salary date. I have never been paid on the 26th. Both my devices still reflect that the debit order should run on the 1st.</p> <p> </p> <p>Resolve this matter urgently, I have not authorised debits on the 26th and am sick of being ****med into paying extra fees. This is against my rights as a consumer.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 13:50
Official

Good Day Ms Thompson,

kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

MT
Michelle T's update27 Sept 2016, 08:14
Reviewer Update

I see that you still elected to bounce my *******ly run device debit orders. Not impressed as this is reflecting badly on my credit record.