FNB Debit orders charges

I have been banking with FNB for over 20years and never had any of my debit orders not succesfully being paid. I have been trying for weeks now to get through to speak to a consultant in premier banking to assist with my debit orders which i knew would become a problem because of being financially negatively affected during this covid19 pendamic. This turned out to be unsuccesfull until today when i was able to use the online chat FNB is now charging me R120 for each of my debit orders that has failed and the consultant Ettienne told me that is FNB's policy and that their is nothing he can do about this I requested that FNB give me time to consult with my creditors and requested that they reverse the penalties but they adamant they not going to reverse the penalties Fnb has no sympathy to there loyal clients during this time of covid19 very very disappointed in the way FNB treat there clients