TH
Tanja H

1 reviews | Active since Aug 2016

22 Aug 2016, 11:20

FNB Debit orders

<p>FNB does not care when your d/o date is choosen...... mine is the 25th and they have taken ALL my money LEFT for the month TODAY. And their answere is - sorry we dont know why..... Now I dont have any money till I pay, no gas for my car no bread of milk for my children till I pay!!! Thank you FNB for your absolute awesomeness care for your clients.</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2016, 11:42
Official

Good Day

Thank you for taking my call earlier,please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 996152

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

TH
Tanja H's update26 Aug 2016, 10:58
Reviewer Update

It has been 4 days now... and still is not sorted out. Plus the contract was suppose to be for R100 a simcard now its R168 x 3... And nobody has called me back regarding this. PLUS I cant change my d/o my WORK / MANAGER must confirm my salary date then they change it.... NO NO NO Rights wit FNB

FNB (First National Bank)
FNB (First National Bank)'s reply26 Aug 2016, 11:35
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)