FNB Debit Order System is a JOKE!

Good day. On the 16th of September, I spoke to Promise (banking assistant in My Service Suite) about my device contracts ending.

I was told that after the 1st of October I WILL NOT be debited anymore for the data/sim cards and devices (as their 24 month payment cycles for the device have come to an end) - Now I see that according to my app, the debits are still showing as active and about to go off on the 1st of November.

I have proof of when the contracts started and proof from your agent saying no more debit order in secure chat.

I am tired of FNB and their debit order f'ups.

It is still showing a loan that ended in FEBRUARY as an active debit!!

I need to confirm that my cellphone/FNB connect contracts have been canceled, as per my conversations and assurances by your agent AND that the debit on my device have ended - I am tired of these flip flopping moments from FNB!

I HAD two 24 month contracts for iPhone SE 64GB devices (and the data/airtime that came with the 'deal') and I have been guarenteed it was the last debit on the 1st of October - Confirm?!?

Fix my debit orders, as the only debits should be your terribly horrible Covid Loan that is close to being paid off, my current Direct Axis loan (not the one that ended in FEB!) and when needed, your credit card payments, which I've made manually + the typical Netflix, Disney + and other entertainment options, BUT no cellphones or data/sim packages!

Please confirm what your agent has confirmed, BUT your system says otherwise.