FNB Debit order ****s

I had an unauthorized debit order of R1085.16 imposed on my FNB account at midnight last night. FNB did send an SMS alerting me to it, and I phoned to stop and reverse it. The debit order appeared to be from ENV13682 but the User Name was "Absa Bureau Services 1 User". Having googled this user name, I see that it has been used by ****mers for some time, but neither Absa nor FNB appear to have done anything to address it. When I asked the ***** department to assist me they just said they cannot help me because it's a debit order.

So I asked the lady, what she is basically trying to tell me is that the ****mers can carry on with this. I had to stop this last year too.