FNB debit order reversal process and communication is non existant

FNB your debit order reversal process is just not working. What is worse your secure chat and agents are useless. All you get is stock standard replies. Nobody can actually help you. I have followed all the avenues, from FB messenger to Secure chat to logging a complaint. No response. All response you get is 7-14 days. Nobody can actually answer you on anything. Asked to speak to a manager, still waiting...and waiting...logged a complaint and still waiting... FNB General Complaint reference ***F has been sent to Digital Banking - CB. ***.

A Consultant will contact you within 24-48 Business hours. Is this how many days?