FNB Debit order ordeal

Currently you can't reverse debit orders over R200 via the FNB App or Online banking (which is frustrating, especially considering that they proudly/falsely advertise that you can dispute/stop all your debit orders using the FNB App or online banking and they rate themselves the best online banker is South Africa).

I have cancelled a debit order with the service provider, but the money is still going through every month. I attempted to go to your Branches were I was unable to get help regarding the matter. When I call, I get referred to the FNB App, which is not helpful. The money assist option is also not useful, because even after you dispute/stop the debit order, nothing happens, no reversal or stop order occurs.

Furthermore, your secure chat is not operational, after minutes of sending a message, the message disappears even if you keep the chat open, and there is no log of messages previously sent.

The FNB customer service is extremely poor, no care in the world for your customers. They will only call you when they want to sell you one of their products.