MM
Mpho M

1 reviews | Active since May 2020

08 May 2020, 12:52

Fnb debit order

I am very angry with Fnb i have been using fnb since 2004. Today i feel they are unfair on me. Yesterday i went to feather Brooke branch in Ruimsig. I spoke to an consultant stating to her that every week when i get paid there are deductions that keep occurring in my account. The lady then showed me that fnb deducts R100 everytime a debit order bounces. So tracker(cartrack) have been trying to debit from my account which i obviously tell them to debit on the day i tell them to debit since i get paid on Tuesdays. So this lady showed me the deductions which are always made by fnb every after a debit order that bounces. So i told the lady to call her manager. So the manager also told me the same that they deduct 100 for every debit order that bounced. So i asked both of them why aren't they allowing my creditors to deduct because you guys always charge for 100 for debit orders that bounces. Now car tracer called me to let me know still there is no funds from me that deposited to their account. I asked them how much am i supposed to pay coz i normally pay 187.so now they going to charge me double and interest on top. So these two ladies told me the only way to stop these charges of debit orders that bounce is for me to stop my debit orders. So if i may ask why should i stop a debit order that protects my car like cartrack so that fnb wont charge me for my debit orders that bounces. I am very angry because i order my creditors to debit on a certain date but they dont find the amount they supposed to debit because fnb every week charge me for debit orders that bounces. Then fnb employees tell me i should stop my debit orders, we are under lockdown i am experiencing hardships at the monent and now fnb is my bank for so many years since 2004 they are also making this lockdown to be more stressful

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Replies (2)
MM
Mpho M's update11 May 2020, 03:58
Reviewer Update
Even now fnb hasnt responded to my complaint. Already i check my balance i am on - R210. So fnb made it clear to me that every week i should expect a deduction of more 200 for debit orders that keep bouncing.

I make arrangements for my debit orders to go through on a specific day almost every week. But they cant because fnb deducts and now next week i am expecting a deduction again of R210 and now my cartrack have doubled their debit order because they cant reach my funds because fnb has decided to bully me by taking 200 weekly out of my account.
Feather brook branch in ruimsig a manager and her consultant told me to stop my debit orders so that fnb doesn't charge me for debit orders. How can I stop cartrack from debiting because my car is in safe hands with them.
MM
Mpho M's update11 May 2020, 04:05
Reviewer Update
Now I am going to pay cartrack 371 from 187 because they cant reach my accounts because my bully fnb keeps taking my money without any explanation. These are tough times my wife is not working and uif is delaying her payments. I have got a daughter i need to take care off n wife, i asked those two ladies a manager and a consultant that i should always expect that every week i should not expect full amount from my salary because fnb deducts my money every week. How unfair is that.

I really need help as a struggling citizen who is self employed and don't receive any funds from the government.
80%of the money i loose every week since it's lockdown but fnb takes 200 every week and no one in fnb can explain that to me