BB
Bandla B

1 reviews | Active since Nov 2018

02 Nov 2018, 14:38

Fnb debit order customer care

Fnb debit order customer service is bad. I had to wait on the call for 25 minutes to be told that the system is offline and I must call back again following day. It was going to be better if there was an auto generated message updated when the system is offline so that we don't wait and waste our money holding for someone to tell you that system is offline.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Nov 2018, 14:53
Official

Good Day Bandla

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***