FNB debit order collected on incorrect date AGAIN!!!!

I went to the Tokai Branch ( very helpful staff). I have a FNB debit order that 1. Came off earlier than it had to 2. Came off twice 3. The call centre agent said that she would change the date . I had to phone the call centre again and email as the agent did not get in contact with me like she said. Today I see the debit order has come off early again !!!!!!! FNB sort this out I have been a longstanding client with you!