TK
Thandeka K

1 reviews | Active since Feb 2018

27 Mar 2018, 09:54

FNB DEBIT ORDER

My account was withdrawn by FNB, I was sent from pillar to post just to speak to the right person. As it is I spoke to 8 people already and no one can tell me who took my money from my account because its not showing. This is my money that I work hard for. I am waiting in the super market to buy food for my children, only t find out there is no money there. CAN MY MONEY BE RETURNED TO MY ACCOUNT.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2018, 10:05
Official

Good day Thandeka,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***F was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)