kN
khalid N
1 reviews | Active since May 2016
21 Sept 2020, 13:26
FNB Debit ***** poor customer service.
I have had a ********** transaction on my debit card on the 11/09/2020. I contacted FNB immediately to report the ********** transaction. my card was cancelled and i was issued with a new once. i was not told of the charge for the new card. The ********** amount was debited from my account on the 18/09/2020 and i was not provided with any feedback. i have contacted the call centre and have been transferred to various people who have assisted me with this query. each time i call its more than 10 minutes with no resolution. i have asked for someone to contact me but this dept apparently does not have the ability to call and i have to keep calling to query this. today i have been on calls in excess of 30 min
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Replies (5)kN
khalid N's updateReviewer Update
25 Sept 2020, 09:29Hi
It has been 2 weeks and my query is still not resolved.
I still have not been contacted by the debit card ***** division.
It has been 2 weeks and my query is still not resolved.
I still have not been contacted by the debit card ***** division.
kN
khalid N's update25 Sept 2020, 09:29
Reviewer Update
Hi
It has been 2 weeks and my query is still not resolved.
I still have not been contacted by the debit card ***** division.
It has been 2 weeks and my query is still not resolved.
I still have not been contacted by the debit card ***** division.
kN
khalid N's updateReviewer Update
26 Sept 2020, 09:42I reported this incident on 11 September 2020, today is the 26th September 2020 and I have still not been contacted by dlthe debit card ***** dept.
The service from this dept us actually shocking.
The service from this dept us actually shocking.
kN
khalid N's update26 Sept 2020, 09:42
Reviewer Update
I reported this incident on 11 September 2020, today is the 26th September 2020 and I have still not been contacted by dlthe debit card ***** dept.
The service from this dept us actually shocking.
The service from this dept us actually shocking.
kN
khalid N's updateReviewer Update
29 Sept 2020, 09:47to date i have still been contacted by this dept and i still dont know what is the status of my query
kN
khalid N's update29 Sept 2020, 09:47
Reviewer Update
to date i have still been contacted by this dept and i still dont know what is the status of my query
kN
khalid N's updateReviewer Update
29 Sept 2020, 09:48 to date i have still not been contacted by this dept and i still dont know what is the status of my query
kN
khalid N's update29 Sept 2020, 09:48
Reviewer Update
to date i have still not been contacted by this dept and i still dont know what is the status of my query
kN
khalid N's updateReviewer Update
29 Sept 2020, 16:19Thank you for your email however this has taken almost 3 weeks and I was told it would be resolved within 10 days.
today I called the FNB CARE number only to be transferred yet again and then told somebody would call me today.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.
kN
khalid N's update29 Sept 2020, 16:19
Reviewer Update
Thank you for your email however this has taken almost 3 weeks and I was told it would be resolved within 10 days.
today I called the FNB CARE number only to be transferred yet again and then told somebody would call me today.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.
The service is absolutely unacceptable. I have still not been contacted by anyone regarding this matter. I have debit orders coming off my account and expenses to be paid but cannot do so as FNB have not resolved this ***** issue.
The card had the ********** transaction is a card I never use and whose details have never been taken by any 3rd party for any transactions.
I constantly receive emails FNB CARE that my query is being attended to but nobody has actually told me what is happening or when it will be resolved. The turnaround time for resolution has already passed a week ago.