KK
Kamogelo K
1 reviews | Active since Aug 2019
12 Aug 2019, 20:35
FNB debit declined transaction, but money was deducted.
On Thursday night, in 01:32 AM of Friday, 09 August 2019 I made card purchase at this other Night club, however transaction declined and money was deducted off my account I was hoping that it might be an error and that the money will be credited And now it’s Monday, since My money went out and I couldn’t get the goods I paid for. Why is the money not credited into my account since it was a declined transaction? How and when will this be resolved?
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FNB (First National Bank)'s replyOfficial
13 Aug 2019, 09:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply13 Aug 2019, 09:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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