FNB Debit Card Purchase Refund

I'm absolutely horrified at your service. I requested a debit card purchase reversal 2 weeks ago. (all comms and docs available). I forwarded a letter from the merchant stating the monies were released back from them to me - which FNB now has to clear. I have forwarded all relevant documents, including the "Debit Card Dispute Form" to THREE different people at FNB, and to the email address as stipulated on the form. I have not even received a Reference Number to this day.

Now, R5000 might not be a lot to you - but it sure as hell is to me. Especially as my mother is suffering from Parkinson's, and I am financially aiding her treatment.

I need my money back ASAP or I will take this matter further legally.