FNB Debit Card Dispute - unacceptable

I have always spoken highly of FNB and loved them as a bank.. until you actually need them. I’ve been waiting since 20 November 2025 for a Debit Card Dispute. I have sent all the evidence, I have responded to all their emails. I keep following up on Secure Chat where I am told someone will contact me. No one does. No one has updated me. It’s well over the lead time and this is how you are treated as a loyal client of nearly 15 years? Totally unacceptable. I’ve called, I was told I’ll be contacted. I’ve tried secure chat, what else do I do? Scary - I was emailed someone else’s dispute reference and amount addressed to me saying I was refunded. That was not my dispute? My account has not been refunded. I called the same day, 14 Jan 2026 about this and was told someone will contact me urgently - well it’s been nearly two weeks and still nothing. I’m disgusted and disappointed and now instead of recommending FNB like I usually to I’ll tell all my clients to avoid them.