FNB Debit card dispute

Hi, I am writing a review on a dispute on my debit card for amounts of R99 that went off my account, I sent a dispute in June, and another one this week for an amount of R500 that was paid to a recipient but they are not picking up the payment... The only response is that they cannot solve the dispute, I have sent all communication that was requested, the number for debit card dispute *** does not assist at all, they tell you fill out the form and they will do a reversal, but you never ever receive a communication back from FNB. Why is it that your service is lacking and your customers priority is not essential to the services you supposed to render!!! Will I ever receive a response back from your department???